Returns and complaints

Return and replacement of the purchased product
According to Article 27 of the Act of 30 May 2014 on Consumer Rights, the Consumer has the right to withdraw from the contract within 14 days from the date of release without giving any reason.

2nd Buyer returning the goods should send a clear statement of withdrawal to and send the goods in accordance with the following contact details: TAKAPARA ul. Wilcza 10m53, 90-339 Łódź, tel. +48570048333 with the note "ZWROT".

(3) in the case of withdrawal from the contract, on the basis of the principle indicated in point (a), (b) and (c) 1, both the Seller and the Consumer are obliged to return everything they have received from the other party under the contract

4. the consumer shall bear the direct costs of returning the product.

In the case of withdrawal from this Agreement, the Seller shall reimburse the Consumer for all payments received, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right of withdrawal from this Agreement. The refund shall be made using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer expressly agrees to another solution.

6th The Consumer with the consent of the Seller may, within 14 days from the date of receipt of the product, replace it with another. In this case, the Buyer should contact the Seller by e-mail: In such a situation, the provisions of these Terms and Conditions shall apply accordingly, and in particular those contained in § 3 point. 2.

7th The consumer shall be responsible for reducing the value of the item resulting from its use in a manner other than necessary to determine the nature, characteristics and functioning of the item.

8) The right to withdraw from the contract shall not apply to the Consumer in relation to contracts:

a.    (a) the provision of services where the trader has provided a full service with the express consent of the consumer, who was informed before the performance began that he will lose the right of withdrawal once the trader has provided the service;

b. where the price or remuneration depends on fluctuations in the financial market which are outside the trader's control and which may occur before the withdrawal period expires;

c. where the performance is for an unprocessed item produced to the consumer's specifications or to meet his personalised needs;

d. where the subject-matter of the service is an item which deteriorates rapidly or has an expiry date of pustules;

e. in which the service is provided for an item delivered in sealed packaging which cannot be returned for health protection reasons or for hygiene reasons if the packaging has been opened after delivery;

f. in which the subject matter of the service is an item which, by its nature, is inseparably connected with other items after delivery;

g. where the subject of performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which may take place only after 30 days and the value of which depends on market fluctuations over which the trader has no control;

(h) where the consumer has specifically requested the trader to come to the trader for urgent repair or maintenance; if the trader provides services in addition to those provided by the consumer or goods other than replacement parts necessary for the performance of the repair or maintenance, the consumer shall have a right of withdrawal from the contract in respect of those additional services or goods;

i. where the subject matter of the performance is sound or visual recordings or computer programs supplied in sealed packaging if the packaging has been opened after delivery;

j.     the supply of newspapers, periodicals or magazines with the exception of a subscription contract;

k. concluded by public auction;

l. the provision of accommodation other than for residential purposes, carriage of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies a day or period of service;

m.the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.

 Translated with (free version)